Secure Shopping is important for anyone shopping on the Internet today. We want you to be safe when shopping for Wood or Steel Wagon Wheels, Chandeliers, Wood Buckets or any of our products.

Please complete the information below, click the 'Submit' button to send us a contact message. We will review your message  and reply to your request quickly if a reply is necessary. Due to the large amount of Spam on the Internet, this form is the only way to contact us by e-mail.

Secure Shopping

You can shop at Custom Wagons online with confidence. We use PayPal.com a leading payment gateway to provide you with the safety and securety you require when using your credit cards or PayPal accounts for all Online financial transaction. Our company adheres to strict industry standards for payment processing, including (SSL) Certificate technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. For additional information regarding the privacy of your sensitive cardholder data, please view our Privacy Policy. Custom Wagons strickly uses PayPal.com gateway for all our customers Online financial transactions. We want you to enjoy your visit to Custom Wagons Online store. We currently do not have a retail outlet store. All of our products are sold via the internet. Should you have questions concerning our services or products, we strongly urge you to Contact Us if you have any questions prior to placing an order.

All data is protected using the most advanced methods available. We take every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.

To Order By Check:

Print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to Custom Wagons, P.O. Box 4421, Yuma, AZ 85366. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check.

Wagon Wheels, Wagon Wheel Chandeliers:

Our wagon wheels and the wagon wheels that are used on our chandeliers are real wagon wheels. All of our wheels are made from USA hardwoods, all wood has natural flaws, these flaws can be seen in all wood products and adds to the natural beauty of the wood. No two wagon wheels are identical due to the grain of the wood and the natural flaws. Our wagon wheel chandeliers are made from UL approved material and tested before shipment. All of our wagon wheels and wagon wheel chandeliers are custom made for each customer, therefore, there are no refunds on wagon wheel chandeliers, or any custom order on wagon wheels.

Return / Refund Policy

Customer satisfaction is very important to us. We are proud to be a member of the Better Business Bureau.

Every item we sell is carefully inspected before it is shipped. If your order is damaged during shipping, please notify the shipper immediately and file a claim with the shipper. Please notify Custom Wagons immediately of the shipping damage so that we can be of assistance to you in working with the shipper. Because most of our items are large, custom made, and the shipping somewhat costly, do not return the product to us unless you a obtained a Return Order Number (RON) from us.

If merchandise is defective or damaged upon receipt YOU MUST NOTIFY US THREE (3) DAYS via e-mail on our Contact Page, by phone (928-318-2410), or by U.S. Mail at Custom Wagons, P.O. Box 4421 Yuma, AZ 85366 and advise us of any damaged.

We will then provide you with instructions on how to, and where to return the damaged item if it is to be returned and give you a Return Order Number (RON). All packing material must be saved and the item must be packed in the original packing material for return and it is the customers responsibility to insure the item is packed correctly to prevent any further damage.

WE DO NOT REFUND ON ANY CUSTOM BUILT PRODUCTS. WHEELS, AXELS, CHANDELEIERS OR CARTS. These products are built upon your order. Please closly check your shopping cart prior to placing your order or contact us prior to finalizing your order... Thank you

Shipping Information

Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. All wagon wheels and wagon wheel chandeliers 42" or larger must be shipped by freight. Please contact us for any item that is shipped by freight for the most up to date shipping charges.